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Community marketing is a strategy to engage an audience in an active, non-intrusive prospect and customer conversation. Whereas marketing communication strategies such as advertising, promotion, PR, and sales all focus on attaining customers, Community Marketing focuses on the needs of existing customers. This accomplishes four things for a business: * Connects existing customers with prospects * Connects prospects with each other * Connects a company with customers/prospects to solidify loyalty * Connects customers with customers to improve product adoption, satisfaction, etc. There are two types of community marketing: * Organic or natural marketing occurs without the assistance of the company. Organic marketing is word-of-mouth marketing and is one of the most effective marketing methods * Sponsored community marketing is promoted by company through activities like investments in the local community improvement initiatives or corporate social responsibility. Recent skepticism building among consumers as a result of blatant advertising and other unethical communications has affected the success of the sponsored form of Community Marketing. Continuing success in community marketing strategies has been found in engaging and cultivating the natural communities that form around their product/service. ==Benefits== * ''Bi-directional communication with customers'' - Resulting in increased feedback, identification of customer needs, and a customer-focused product development * ''Reduced Communication Barriers'' - Easily introduce messaging to customer audience regarding new products, Public relations strategies, or Damage control (news) * ''Identify, engage, and leverage Advocates'' - Allow enthused and loyal customers to benefit your overall marketing through Word of mouth and Knowledge Management that reduces the load on your internal support mechanisms (particularly for tech products). * ''Gaining Trusted Advisor Status'' - Reduced skepticism towards your marketing message as a result of a demonstrated openness, transparency, and commitment to customer focus through Community Marketing involvement. Results in an "ownership" of the discussion surrounding a product/service that reduces negativity and positions the providing company as a resource, rather than simply a vendor. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「community marketing」の詳細全文を読む スポンサード リンク
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